Freshdesk Apk
Latest version 9.2.5
29 Jan 2025
Apk Infos
| Version | 9.2.5 |
| Rating | 4.3/5, based on 8,154 votes |
| Size | 72.8 MB |
| Requires Android | Android 9.0.+ (Pie) |
| Author's Notes | Streamline your support and make customers happy |
About Freshdesk APK
Table Of Contents
Description
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.
Latest updates
What's new in version 9.2.5
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. EnjoyHow to install Freshdesk APK on Android phone or tablet?
Download Freshdesk APK file from ApkClean, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (com.freshdesk.helpdesk-v9.2.5-ApkClean.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
Older Versions
| 9.2.5 (884) | 72.8 MB |
| 9.2.4 (883) | 72.8 MB |
| 9.2.1 (874) | 72.8 MB |
| 9.1.9 (869) | 72.8 MB |
| 9.1.5 (820) | 72.8 MB |
| 9.0.4 (776) | 72.3 MB |
| 9.0.0 (769) | 62.6 MB |
| 8.9.1 (763) | 62.5 MB |
| 6.14.1 (497) | 38 MB |
Questions & Answers
Q: What is an APK File?
A: Just like Windows (PC) systems use an .exe file for installing software, Android does the same. An APK file is the file format used for installing software on the Android operating system.
Q: If I install an APK from this website, will I be able to update the app from the Play Store?
A: Yes, absolutely. The Play Store installs APKs it downloads from Google's servers, and sideloading from a site like ApkClean.net goes through a very similar process, except you're the one performing the downloading and initiating the installation (sideloading).
As soon as the Play Store finds a version of the app newer than the one you've sideloaded, it will commence an update.
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A: Whenever someone wants to download an APK file from ApkClean.net, we'll check the corresponding APK file on Google Play and allow user download it directly (of course, we'll cache it on our server). If the APK file does not exist on Google Play, we'll search it in our cache.
Q: What are Android App permissions?
A: Apps require access to certain systems within your device. When you install an application, you are notified of all of the permissions required to run that application.
Don't hesitate to contact us if you have any questions or concerns.
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User's Reivew
4 ★App looks and feels great....but push notifications (the main reason for us wanting to use an app) don't seem to work. Indeed, even with the app open, there is no indication that a new ticket has been received....no update, no ring, no indicator. The only way to see whats changed is to click on a new menu. I saw on a previous review that this was addressed, but on version 4.1 its still not working. Update This problem seems to only affect my Samsung S7 (Android 8.1). Notifications work fine on my older LG G3 (Android 6.0)
4 ★Update: This app started behaving in a very weird way after an upgrade suggested by the app itself (Apr 2021). I upgraded it though the Play store as with any other app. After the upgrade, when selecting a ticket, I could not see the content of that ticket. Instead, I always ended up with a blank screen. This kept happening, until I decided to kill the app and kill any other services running that I could kill, and restart the app again. After that, the app started working properly. Probably there is a bug after an app update that only gets fixed after completely killing the app and restarting. Now that I am testing the new version of the app, it is visually more appealing, and feels a little more user friendly than the past version. I wish I would not have been stuck with the upgrade bug, but at least it now seems to be working well.
5 ★Essential compliment to my work toolkit. Allows me to follow current tasks even when on mobile only. My only suggestion (also applies to the browser app) is a more intuitive email threading system. A simple chronological order of all sent emails and replies would be much easier to follow in longer email threads where there has been a lot of back and forth communication.
2 ★The app has become slow. Haven't been facing problem with it crashing but it's slow. The desktop version is horrible. Older version was sorted, sweet and simple. I don't really like mint, though it's catchy and minty I would want to stick the older version itself on desktop. On mobile I believe few fixes here and there making it faster would work. Everything else seems fine for me. Not happy with the update
1 ★Notifications do not work correctly. The app give inaccurate combinations of text from a contact and title I'd different ticket or provides historic notification text when new notifications should display. Support team refuse to test and close ticket claiming it's "resolved". Edit: I did send the details. Investigate and resolve. Users are not beta testers.
5 ★Definitely helps keep our company on task and keeps things from slipping through the cracks
4 ★Great App, but for my use case it's missing a critical feature. I have a technician who will be providing occasional support to one of my customers. I would like him to run the Android client on his phone so that he receives push notifications. The trouble is he has a regular job with another employer and they already use Fresh Desk, so he already has the android app on his phone pointed at that instance. The only solution is for him to log out of one instance and into the other, and in practice this won't happen. Please add the ability to log in to multiple instances at the same time!
1 ★A hateful update to a previously excellent app. Previously an essential part of my work toolkit, now close to uninstalling as both unreliable and irritatingly slow. Please can someone address the issues of notifications that have been raised in multiple negative reviews. One of the few times I find myself truly wishing for the old app to return.
5 ★I am able to seamlessly use the app. But using bright mode hurts my eyes. Would be more comfortable if you bring dark support. Kudos to the developers
1 ★8.8.2 has bug with Android app. No notification even though everything allowed. Switched back to 8.8.1 and now working fine.
4 ★Its great but at night the brightness goes right into eyes. Adding a dark mode feature would be a big plus
5 ★Facing issue with the notifications, for last few weeks I am not able to see any notification
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