Service Desk Apk

Latest version 1.2.3

24 May 2019

#Apps #Business #SolarWinds MSP UK Lt...

Apk Infos

Version	1.2.3
Rating	3.3/5, based on 24 votes
Size‎	30.4 MB
Requires Android	Android 4.4+ (KitKat)
Author's Notes	Easily manage your Service Desk field site visits, tickets and customers.

About Service Desk APK

Table Of Contents

Application description
Latest updates
How to install Service Desk APK?
Questions & Answers
Reviews from verified install users

Description

MAX Service Desk Mobile

Service Desk requires a MAX Remote Management account

Manage your Service Desk field site visits, tickets and customers easily from the Service Desk Mobile application. Connect the mobile application to your Service Desk account, which can be setup from your Remote Management dashboard, and remotely access and update your customer issues, tasks and your site visit work such as comments, time logging, mileage tracking and costs.

Features in Service Desk Mobile 1.1 include:-

- Schedule your filed site visits with GPS coordination, mileage and time tracking (Continued use of GPS running in the background can dramatically decrease battery life.).
- Manage, filter and update your support tickets remotely.
- Sign off tickets with digital signatures and add photos to ticket comments.
- View customer information, contacts and related tickets.
- Get customer insights available through LOGICcards.

About MAX Service Desk

MAX Service Desk is a solution from LOGICnow that provides the ability to manage incoming tickets, issues and communication from customers along with the ability to manage your time logging, cost items and contracts with customers - for both time and manage services.

Latest updates

What's new in version 1.2.3

Resolved an issue preventing Site Visits from being displayed on some devices.

How to install Service Desk APK on Android phone or tablet?

Download Service Desk APK file from ApkClean, then follow these steps:

Update Phone Settings

Go to your phone Settings page
Tap Security or Applications (varies with device)
Check the Unknown Sources box
Confirm with OK

Go to Downloads

Open Downloads on your device by going to My Files or Files
Tap the APK file you downloaded (com.logicnow.servicedesk-v1.2.3-ApkClean.apk)
Tap Install when prompted, the APK file you downloaded will be installed on your device.

Older Versions

1.2.3 (21)

30.4 MB

Questions & Answers

Q: What is an APK File?

A: Just like Windows (PC) systems use an .exe file for installing software, Android does the same. An APK file is the file format used for installing software on the Android operating system.

Q: If I install an APK from this website, will I be able to update the app from the Play Store?

A: Yes, absolutely. The Play Store installs APKs it downloads from Google's servers, and sideloading from a site like ApkClean.net goes through a very similar process, except you're the one performing the downloading and initiating the installation (sideloading).
As soon as the Play Store finds a version of the app newer than the one you've sideloaded, it will commence an update.

Q: Why ApkClean.net can guarantee APK 100% safe?

A: Whenever someone wants to download an APK file from ApkClean.net, we'll check the corresponding APK file on Google Play and allow user download it directly (of course, we'll cache it on our server). If the APK file does not exist on Google Play, we'll search it in our cache.

Q: What are Android App permissions?

A: Apps require access to certain systems within your device. When you install an application, you are notified of all of the permissions required to run that application.

Don't hesitate to contact us if you have any questions or concerns.

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User's Reivew

3 ★It's great to see progress with this app, I believe it has a lot of potential! That being said, the app is always slow to open (about 10 seconds) and always opens to the Site Visits screen instead of the last screen open or making it user selectable. There doesn't appear to be the ability to add a template response to a ticket. There is no way to view pictures attached.

1 ★This app has potential but right now it's a headache and a joke. When it takes me 15 minutes to enter a simple three sentence description because the app is slow to log in, crashes on opening or even worse, crashes in the middle of me typing in my notes then it ceases to be useful and it certainly doesn't bring efficiency to the table. Worse part is based on the reviews this issue has been going on for quite a while and sending in the crash logs hasn't improved the stability of the app. You say you added more features in the last update. Now how about working on the stability of the app so we can actually use those features?

1 ★So much potential, so many problems: 1. Stupidly slow, 2. If you log in to the app it logs you out on other devices, 3. No ability to paste text into responses, 4. No ability to merge tickets with app, 5. Attachments are limited to pictures only, 6. Sometimes forgets your credentials (including server), 7. Time tracker tends to freeze or crash when you minimize. The app needs a LOT of work, there are so many limitations to it that using a PC browser is the preferred way to work with it. The app is so poorly written that I have switched to using it in browser on my mobile phone. Yes the app is THAT BAD! Hopefully this changes soon.

2 ★Nice to work with. Glad to have the app at last even if it is only for reference at the moment. Directions are laggy - tested against Google maps which was fine. Site visit has to be its own ticket which is ridiculous. If a ticket starts with remote access then escalates to an onsite, I want it all on one ticket or it screws up my stats. Great start for the app though and I really hope it keeps evolving (historically LogicNow are bad at this).

5 ★Finally able to respond to tickets on the go! I don't have to wait until I get back to the office. New tickets while not logged into my computer! Yeah!

2 ★I was also excited finally -but- The app fails at the basics. No alerts! Does not auto refresh and Can't make pending tickets the default opening page. Why? This is pointless - to have to open app to check if any new tickets or replies are pending - location is not primary task tickets are.

2 ★I was thrilled to see this FINALLY show up in the play store. It looks pretty good, but although the help file says you can filter the tickets.... Only sort by and refresh. No filter. Doesn't help me when all i see are everyone's tickets in every queue. Sigh. Back to the crappy web version i guess.

5 ★Now I can finally use my phone out in the field. Keep it up guys!!

5 ★All the tools I needed, and more

1 ★The app takes 10 seconds to start, then crashes Kama then takes another ten seconds to restart. Opening the websites on my phone takes only 5 Seconds including logging in, so for now this app will not be put into our workflow.

1 ★Crashes constantly on my Note 5, no push notifications, app is very slow compared to other android apps.