Apptivo Help Desk Apk
Apk Infos
| Version | 6.0.3 |
| Rating | 5.0/5, based on 3 votes |
| Size | 9.6 MB |
| Requires Android | Android 4.4+ (KitKat) |
| Author's Notes | Help Desk app manages all problems or issues that your customer incurs. |
About Apptivo Help Desk APK
Table Of Contents
Description
Help Desk app manages all problems or issues that your customer incurs. You are able to document the details of their customer problem. Sometimes customers feature requests are also logged here for developing future product or service enhancements.SLA – Service level agreement
Service level agreement is a service contract where the service is formally defined. You can define your own SLA’s by customizing help desk settings. SLA also allows you create events for the customer cases. This also helps employee to follow up customers with workflow rules.
New features:
Quick Create
Entering data in the creation page
Add Message Templates
Custom Views
Newsfeed (Related Activities)
Easy navigation to recent cases
Access Left panel views
Add SLA
Associate Help Desk with Other Records,
Capture cases from Email
Generate reports to keep track of records.
Help Desk
Create Help desk:
Help desk is used to organize and prioritize tickets from the customers and they are easy to create, customize and deploy.
Entering data in the creation page
Create cases when your customers are coming up their queries or enhancement request. Enter and explain the detail about the customers and cases.
Add Message Templates
Apptivo proffers the Email Templates to send one email to multiple customers. In make use of email template rather than having to type the same content every time a new customer signs up.
Custom View
This allows you to select the preferred fields for viewing cases information. You can customize the views by web.
News Feed
In Apptivo, News feed helps you to keep track of all changes done in the records as well as email send, notes added, et al.
Easy Navigation to Recent Case
Apptivo saves time to accessing the records by making a easy movement between records.
Add SLA
SLA is an agreement that defines the level of service that can be expected to the customer. You can create escalation criteria with the procedure. SLAs are applied automatically to tickets that match the defined parameters.
Capture Cases from Email
Apptivo enables you to handle all your incoming cases using email and you can assign, escalate and close easily.
Associate with Other Records
In this App, you can associate with other records such us add a new notes, tasks, Events, attachments, and documents. Here, you can view completed events, tasks, documents, attachments for the particular employee.
Latest updates
What's new in version 6.0.3
* Bug fixes.How to install Apptivo Help Desk APK on Android phone or tablet?
Download Apptivo Help Desk APK file from ApkClean, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (com.apptivo.helpdesk-v6.0.3-ApkClean.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
Older Versions
| 6.0.3 (6) | 9.6 MB |
| 6.0.2 (5) | 9.6 MB |
Questions & Answers
Q: What is an APK File?
A: Just like Windows (PC) systems use an .exe file for installing software, Android does the same. An APK file is the file format used for installing software on the Android operating system.
Q: If I install an APK from this website, will I be able to update the app from the Play Store?
A: Yes, absolutely. The Play Store installs APKs it downloads from Google's servers, and sideloading from a site like ApkClean.net goes through a very similar process, except you're the one performing the downloading and initiating the installation (sideloading).
As soon as the Play Store finds a version of the app newer than the one you've sideloaded, it will commence an update.
Q: Why ApkClean.net can guarantee APK 100% safe?
A: Whenever someone wants to download an APK file from ApkClean.net, we'll check the corresponding APK file on Google Play and allow user download it directly (of course, we'll cache it on our server). If the APK file does not exist on Google Play, we'll search it in our cache.
Q: What are Android App permissions?
A: Apps require access to certain systems within your device. When you install an application, you are notified of all of the permissions required to run that application.
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