Rolodesk - Freshdesk Made Easy Apk
Apk Infos
| Version | 1.2.0.88 |
| Rating | 4.0/5, based on 4 votes |
| Size | 11.1 MB |
| Requires Android | Android 4.4+ (KitKat) |
| Author's Notes | Bring your Calls, SMS and Reminders to Freshdesk |
About Rolodesk - Freshdesk Made Easy APK
Table Of Contents
Description
* NEED FRESHDESK ACCOUNT TO USE THIS APP*What is Rolodesk?
Rolodesk is a way to access freshdesk from a dialer and an SMS app.
Why Use Rolodesk?
LOG CONVERSATIONS TO TICKETS EASILY
Your employees don't have to learn a new app. They can just use the dialer and SMS like they normally would. Rolodesk logs SMS and calls into tickets automatically where possible. If there are multiple tickets, you can pick one with an easy swipe.
BE PREPARED FOR EVERY CALL
When your customer calls, there is no need to search for information in your notes, SMS or emails. Just tap on the Roloscope badge that appears during every call and enjoy instant access to all your data.
SMS COMES TO FRESHDESK
Now SMS messages can be logged into Freshdesk using Rolodesk.
REMINDERS ON FRESHDESK
Easy access reminders. Don't rely on your memory or on notes written in other places. Add a follow up to your tickets to remind you about action items. You can even call your customer right from the notification. Set reminders for yourself and others. Make sure your fellow agent or team member doesn't miss a customer related action item.
SCHEDULE SMS
Type a message now, schedule it for later. If you need to send an SMS in the morning to remind an agent or customer, just schedule it for the appropriate time and sit back. Rolodesk will take care of delivering it for you.
QUICK RESPONSE TO CUSTOMERS
Responding to customers has never been easier. You get notified when a customer responds to a ticket and you can respond right from the notification. You don't even need to open the app!
CATCH UP ON TICKET ACTIVITY AND PLAN YOUR DAY
Stay on top of your tickets. Use the dashboard to process recent updates to your tickets and use the summary to plan your day's activities. For the ticket that needs an immediate response, you can reply from the dashboard.
EZ-MENU: SHORTCUTS FOR COMMON ACTIONS
You can add a ticket, reminder or even call/SMS a contact right from the call log and SMS log. It takes just one tap to open the slide out menu and choose the appropriate action.
KEEP YOUR CUSTOMER ADDRESSBOOK UP TO DATE
Adding a person to your address book has never been easier. Introducing the awesome one touch contact add. Tap the ‘+’ next to any number that is not in your contacts, type a name and you are done. Don't have time to enter all the contact information when you are out there? No worries, our visiting card scanner will help you add contacts easily from visiting cards. Don't worry, Rolodesk cleanly separates your Help Desk contacts from your personal addressbook and no changes from Rolodesk are propagated to your personal addressbook.
FEATURES
+ Call Log, SMS Log, Contacts
+ Dialer
+ Ticket Management
+ Send and receive SMS
+ SMS Scheduler
+ Roloscope badge appears when your phone rings. Tap to quickly get a complete history of all tickets, SMS, calls, reminders and notes with the caller
+ Profile View with complete history all interactions with contact - tickets, SMS, call, notes, email
+ EZ menu under every call log entry
+ EZ Add
+ Reminders for yourself and others
+ Scan Visiting Cards/ Business Cards
PERMISSIONS
To know how we use the permissions we ask for, please visit
https://www.getrolo.in/help/permissions
CONTACT
Facebook: https://www.facebook.com/rolodeskapp
Twitter: https://twitter.com/rolodeskapp
SUPPORT & FEEDBACK
faq: https://www.getrolo.in/help
email: support@rolodesk.in
Latest updates
What's new in version 1.2.0.88
Bug fixes and stability improvementsHow to install Rolodesk - Freshdesk Made Easy APK on Android phone or tablet?
Download Rolodesk - Freshdesk Made Easy APK file from ApkClean, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (com.netmine.rolocrm-v1.2.0.88-ApkClean.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
Older Versions
| 1.2.0.88 (167) | 11.1 MB |
Questions & Answers
Q: What is an APK File?
A: Just like Windows (PC) systems use an .exe file for installing software, Android does the same. An APK file is the file format used for installing software on the Android operating system.
Q: If I install an APK from this website, will I be able to update the app from the Play Store?
A: Yes, absolutely. The Play Store installs APKs it downloads from Google's servers, and sideloading from a site like ApkClean.net goes through a very similar process, except you're the one performing the downloading and initiating the installation (sideloading).
As soon as the Play Store finds a version of the app newer than the one you've sideloaded, it will commence an update.
Q: Why ApkClean.net can guarantee APK 100% safe?
A: Whenever someone wants to download an APK file from ApkClean.net, we'll check the corresponding APK file on Google Play and allow user download it directly (of course, we'll cache it on our server). If the APK file does not exist on Google Play, we'll search it in our cache.
Q: What are Android App permissions?
A: Apps require access to certain systems within your device. When you install an application, you are notified of all of the permissions required to run that application.
Don't hesitate to contact us if you have any questions or concerns.
(*) is required
