Live Support Customer Apk
Apk Infos
| Version | 1.0.3 |
| Rating | 4.0/5, based on 1 votes |
| Size | 11.5 MB |
| Requires Android | Android 5.0+ (Lollipop) |
| Author's Notes | A customer service application that allows users to communicate with an expert. |
About Live Support Customer APK
Table Of Contents
Description
Live Support (powered by Kandy™) is a state of the art customer service application that allowsusers to communicate with an expert to resolve product questions or obtain help directly from
the business’ website.
When you visit a Live Support enabled website, there is a “contact us” (or other similar name)
button that presents different departments and/or options. Upon making a selection, the
website will allow you to choose a means of communication (chat, voice or video). The Live
Support application is then launched automatically to provide a direct connection to the right
representative. No need to get frustrated with convoluted IVRs or recorded instructions.
You will know your position in the queue (if all the representatives are busy) and once your
session is established, you will be connected with the selected representative over a
multimedia session that provides the following features:
* 2-way video — expedites issue resolution and provides a more personal conversation
* 2-way chat — allows sharing of URLs, textual information, images and files
* Camera selection (back or front camera) —allows the agent to see what you see and help you with step by step guidance
* Screen Sharing — allows the agent to share the screen to provide videos, manuals, diagrams or other type of supporting aid during the resolution
Note: This application requires the support service provider to have a Kandy Live Support subscription to allow agents to handle incoming support requests. Live Support’s real time communications capabilities (chat, video, audio, screen sharing, etc.) are provided by GENBAND’s Kandy cloud solution. You can find more information about the entire Live Support solution at http://livesupport.kandy.io
Latest updates
What's new in version 1.0.3
######v1.0.3
- Fixed Universal links
- Bug Fixes
######
v1.0.1
- Added universal links
- Bug Fixes
######
V1.0.0
- Initial Release
How to install Live Support Customer APK on Android phone or tablet?
Download Live Support Customer APK file from ApkClean, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (com.kandy.customer.lsp-v1.0.3-ApkClean.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
Older Versions
| 1.0.3 (4) | 11.5 MB |
| 1.0.1 (2) | 11.5 MB |
Questions & Answers
Q: What is an APK File?
A: Just like Windows (PC) systems use an .exe file for installing software, Android does the same. An APK file is the file format used for installing software on the Android operating system.
Q: If I install an APK from this website, will I be able to update the app from the Play Store?
A: Yes, absolutely. The Play Store installs APKs it downloads from Google's servers, and sideloading from a site like ApkClean.net goes through a very similar process, except you're the one performing the downloading and initiating the installation (sideloading).
As soon as the Play Store finds a version of the app newer than the one you've sideloaded, it will commence an update.
Q: Why ApkClean.net can guarantee APK 100% safe?
A: Whenever someone wants to download an APK file from ApkClean.net, we'll check the corresponding APK file on Google Play and allow user download it directly (of course, we'll cache it on our server). If the APK file does not exist on Google Play, we'll search it in our cache.
Q: What are Android App permissions?
A: Apps require access to certain systems within your device. When you install an application, you are notified of all of the permissions required to run that application.
Don't hesitate to contact us if you have any questions or concerns.
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