Comstice Mobile Agent Apk
Apk Infos
| Version | 1.0.67 |
| Rating | 5.0/5, based on 1 votes |
| Size | 8.9 MB |
| Requires Android | Android 5.0+ (Lollipop) |
| Author's Notes | Comstice Mobile Agent App is an agent client app for Cisco UCCX and UCCE. |
About Comstice Mobile Agent APK
Table Of Contents
Description
Comstice Mobile Agent App is an agent client app for Cisco UCCX and Cisco UCCE Contact Centers. It enables contact center agents to login as "Finesse Mobile Agent in call-by-call mode" in UCCE and Extend and Connect mode in UCCX and helps them to retrieve customer calls via mobile networks or Cisco Jabber.Comstice Mobile Agent app works with Cisco Unified Contact Center Enterprise and Express, enables agent to change states and access customer CRM information with the built-in web browser. Once agent goes to "Ready" state, customer call is transferred to agent's mobile device via cellular networks or Cisco Jabber on their tablet device. Agent can also see the contact center call variables for the incoming call. Information such as queue name, customer account number, customer geo-location (latitude and longitude) can be sent via contact center call variables. Geo-location information helps agent to find the route to customer's location using the Mobile Agent app's Map feature, account number can be used to access customer's CRM information in the cloud.
Agent can tap on "Customers" option and access their backoffice web applications and update customer data without leaving the app.
Mobile Agent app can be used via tablets as well as the mobile phones. It can be utilized as a high availability option in Cisco UCCE environment . Comstice Location-Based Call Routing feature helps monitor agent location and route the incoming call to the nearest subject matter expert to the caller.
Demo Mode in Mobile Agent App helps users to experience the app features without the server element using dummy data.
Latest updates
What's new in version 1.0.67
Extension information is now pullable from the serverHow to install Comstice Mobile Agent APK on Android phone or tablet?
Download Comstice Mobile Agent APK file from ApkClean, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (com.comstice.agent-v1.0.67-ApkClean.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
Older Versions
| 1.0.67 (67) | 8.9 MB |
Questions & Answers
Q: What is an APK File?
A: Just like Windows (PC) systems use an .exe file for installing software, Android does the same. An APK file is the file format used for installing software on the Android operating system.
Q: If I install an APK from this website, will I be able to update the app from the Play Store?
A: Yes, absolutely. The Play Store installs APKs it downloads from Google's servers, and sideloading from a site like ApkClean.net goes through a very similar process, except you're the one performing the downloading and initiating the installation (sideloading).
As soon as the Play Store finds a version of the app newer than the one you've sideloaded, it will commence an update.
Q: Why ApkClean.net can guarantee APK 100% safe?
A: Whenever someone wants to download an APK file from ApkClean.net, we'll check the corresponding APK file on Google Play and allow user download it directly (of course, we'll cache it on our server). If the APK file does not exist on Google Play, we'll search it in our cache.
Q: What are Android App permissions?
A: Apps require access to certain systems within your device. When you install an application, you are notified of all of the permissions required to run that application.
Don't hesitate to contact us if you have any questions or concerns.
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