Jitbit Helpdesk Apk

Latest version 4.11.2

25 Jun 2024

Apk Infos

Version	4.11.2
Rating	2.6/5, based on 78 votes
Size‎	11.1 MB
Requires Android	Android 5.1+ (Lollipop)
Author's Notes	Android-client for the Jitbit Hepdesk ticketing system.

About Jitbit Helpdesk APK

Table Of Contents

Application description
Latest updates
How to install Jitbit Helpdesk APK?
Questions & Answers
Reviews from verified install users

Jitbit Helpdesk APK Download for Android

Description

Jitbit Helpdesk for Android allows you to access your account in Jitbit Helpdesk software from your mobile device. (Jitbit Helpdesk is a customer support ticketing software system)

Features include:
*Viewing unanswered, unclosed or all support tickets
*Viewing basic details and replies of individual tickets
*Posting replies for everyone or for techs only
*Changing tickets status and other details
*Viewing attached images
*Using canned responses and more...

Some of the features of the new app:
* Almost the entire backend code has been rewritten to make the app faster with less bugs
* The app should be way faster and smoother than the old one, especially on older devices
* Push notifications for new tickets
* Jitbit Helpdesk hosted customers are now forced to use secure connections (https)
* External links should now be opened properly in the system browser
* Other bugs and performance fixes

Latest updates

What's new in version 4.11.2

How to install Jitbit Helpdesk APK on Android phone or tablet?

Download Jitbit Helpdesk APK file from ApkClean, then follow these steps:

Update Phone Settings

Go to your phone Settings page
Tap Security or Applications (varies with device)
Check the Unknown Sources box
Confirm with OK

Go to Downloads

Open Downloads on your device by going to My Files or Files
Tap the APK file you downloaded (com.jitbit.helpdesk2-v4.11.2-ApkClean.apk)
Tap Install when prompted, the APK file you downloaded will be installed on your device.

Older Versions

4.11.2 (411200)

11.1 MB

Questions & Answers

Q: What is an APK File?

A: Just like Windows (PC) systems use an .exe file for installing software, Android does the same. An APK file is the file format used for installing software on the Android operating system.

Q: If I install an APK from this website, will I be able to update the app from the Play Store?

A: Yes, absolutely. The Play Store installs APKs it downloads from Google's servers, and sideloading from a site like ApkClean.net goes through a very similar process, except you're the one performing the downloading and initiating the installation (sideloading).
As soon as the Play Store finds a version of the app newer than the one you've sideloaded, it will commence an update.

Q: Why ApkClean.net can guarantee APK 100% safe?

A: Whenever someone wants to download an APK file from ApkClean.net, we'll check the corresponding APK file on Google Play and allow user download it directly (of course, we'll cache it on our server). If the APK file does not exist on Google Play, we'll search it in our cache.

Q: What are Android App permissions?

A: Apps require access to certain systems within your device. When you install an application, you are notified of all of the permissions required to run that application.

Don't hesitate to contact us if you have any questions or concerns.

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User's Reivew

1 ★Notifications do not work, very barebones.

3 ★It's not the worst, but it needs improvement. Canned reponses only send after pressing spacebar. Otherwise, they will send a blank response. Custom groups for canned responses are not available. There is no option to turn off haptic feedback!? Tag search does not display results while typing. Swipe action should be customizable for techs. 2 step verification would be nice.

1 ★Barely usable. Simply using a webpage works better.

1 ★Kills the battery on my phone. I uninstalled it and just used the web browser on my phone.

2 ★It would be a pretty good app if only it could actually give notifications. I need this for work but no matter what I do, it will never give notifications. I turned it off once while I was on vacation months ago and it's never worked since.

4 ★Hey, can you add widgets to the android app it will be grate , also fixing issue with uplod photos from my device. And an option to select multepul ticktes like in the web PC version. Thanks for this app it really helps me working remotely when I'm away from my computer🙏🏻.

1 ★No more Notifications. Useless for on call. Fix your application!

1 ★The desktop version is a fantastic product. However, the mobile app has stopped delivering notifications of tickets on both Android and Apple products. This is an extremely important feature for a mobile app. I have contacted JitBit support and will adjust my review if the issue is resolved

2 ★Few Bugs report: Issue in dependent custom filleds, even though it is set as dependent on previous filled all custom filled options are getting displayed. In ticket dashboard, filtering with tag option is not available. Ticket search option is hiden, it would be great if available readily in the home page.

1 ★Just a badly wrapped web app. Both the app and mobile version of the website are utterly useless. I check back in from time to time to see if there's been any improvement but I have to stick with the desktop website. I've never even received a notification about new tickets or anything of the sort. I have to ask what the point of this app is at the moment. This is one of the reasons why we are looking for another help desk system to replace Jitbit.